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SECTION 1 - APPLICABILITY

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This Shipping, Return, and Refund policy has been written for all the buyers and customers of our website. This includes all individual customers as well as commercial, corporate, and company customers. As part of our commitment to you, all the products which have been bought at our website can be returned in certain conditions.

Please make sure that you understand our policy and ensure that all criteria are met before physically sending any items back to us. This policy has been written using simple language and simple words. No relaxation of any kind will be awarded to you if you have been unable to understand any terms or rules of this policy. In case of confusion make sure to e-mail us or call us as soon as possible.

 

SECTION 2 - SHIPPING POLICY

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We use the services of shipping software Shipstation and or similar, in order to ship all our products. The shipping carriers used by Shipstation are FedEx, DHL, USPS, UPS, and others. We will primarily ship the products to the North American region (including the USA, Canada) and we may also ship to different parts of the world depending on the customs laws of the designated regions. All the orders will be handed over to our shipping carrier as soon as they are processed. The orders will be shipped to the delivery address provided by the user, so the users are requested to pay special attention when completing the delivery address data. We will not be held liable if the delivery address is incorrect or incomplete.

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2.1. Shipping Charges

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Shipping charges will be calculated automatically based on the location. As of now, we are offering free shipping on all U.S. orders above $75.00.

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2.2. Shipping Tracking

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We will provide the tracking numbers right after the order is dispatched from our shipping partner. Once your order has been sent, a notification will be sent to your registered email address. This notification will have a tracking number through which you will be able to track your order.

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2.3. Force Major Events

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Our business including deliveries can be disrupted due to any such event that can be classified as a force majeure event. Such events may include, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, application of security regulations imposed by a government or otherwise applicable to the shipment, acts or omissions of customs officials, the authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in the ground or air transportation networks or systems due to events beyond our or shipping careers control, disruption or failure of communication and information systems, disruption or failure of utilities, or any circumstances beyond shipper’s control. We will not be held liable for any such event. You can contact us through our e-mail or chat service available through our website during force majeure events to know about the status of your order.

 

SECTION 3 - DAMAGED PRODUCTS AND TIME LIMIT

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All buyers and customers are requested to report any damage within 24 hours of receiving the product with photographic and video evidence. No further time will be awarded to anyone for any reason if a buyer fails to contact us within the time limit. The buyer must have to provide photo evidence of the damaged products. Our support will be available through our chat service, phone, and e-mail. After accessing the damage, we will determine whether to resend the product or return the amount to the buyer. Email: support@foreverhomebyomorfia.com.

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